Legal Requirements
The European Data Protection Board interprets GDPR Article 22 as a prohibition on pure automated decision-making, not merely a right to contest. This means any AI agent that makes decisions affecting individuals — hiring, credit, insurance, service access — must have meaningful human intervention in the decision-making process. "Meaningful" is the key word: a human rubber-stamping agent decisions doesn't qualify. The human must have the authority, competence, and information to override the agent's decision. The EU AI Act reinforces this for high-risk systems, requiring documented human oversight mechanisms that demonstrate real engagement, not just a checkbox. This connects directly to the workflow design principles from Chapter 7 — the review interface must force genuine engagement.
Oversight Requirements
GDPR Article 22:
Pure automated decisions: prohibited
Meaningful human intervention: required
"Meaningful" means:
□ Authority to override
□ Competence to evaluate
□ Information to decide
□ Time to review properly
□ Documented decision rationale
Not meaningful:
Rubber-stamping agent output
Reviewing after the fact
Human who can't override
// See Ch 7: review interface design
// The UI must force engagement
Key insight: "Meaningful human oversight" is a design requirement, not a staffing requirement. It's about building systems where humans can effectively intervene — which requires the right interface, the right information, and the right authority.